Useful Info / FAQ's
This section includes some general information and the most frequently asked questions. We hope you find it useful, but please do contact us if you can’t find the answer here to your question.
How long will I have to wait for my certificate?
Your paperwork will go through some checking and approval procedures in the assessment centre before it is sent to us. An Internal Verifier from the assessment centre will check it first and ensure everything is in order.
Our External Verifier will then carry out a counter check, make sure all the questions have been answered and that all the necessary documentation has been included and will then sign off the file ready for certification.
The documents are then sent to us to process your certificate, which will be issued within 8 working days from receipt of your paperwork.
Can the certificate be processed faster?
Yes – there is a “fast track” service of 3 working days, which costs an additional £50 (payable to the assessment centre).
Where will my certificate be sent?
Certificates are sent either to you (the candidate), the employer or to the assessment centre. There is a section on the form the centre sends us to show where the certificate should be sent. Please check this with the centre if you have any questions.
Will there be a card with my certificate?
We issue ID cards with all certificates, other than our entry level course, the Initial Gas Qualification.
When will my results be sent to the registration body?
We will send your details to the registration body at the same time as your certificate is issued.
Can I get a replacement certificate?
Yes, but there is a charge of £30 including VAT. Please contact us at Head Office and we will talk you through the process and check any details with you that may have changed, such as your address.
You have asked for my National Insurance number on the certification form. Why is that needed?
Your NI number is used to identify you when we send your assessment results to the registration body. It is very important you make sure the NI number details you enter are correct. If they are not, your assessment results will not match up correctly with your records in the registration body system. If the details you provide us with turn out to be incorrect, you will be charged for any amendments needed.
My old certificate still has some time left on it. Will I loose this when my new certificate is issued?
The ACS gas scheme now allows certification bodies to produce MOT style certificates. You can attend for your reassessment up to 6 months in advance of the current certificate expiry date and not loose the time on your existing certificate. The assessment centre will need to send us a copy of your existing certificate and indicate on your records that you have asked for an MOT style certificate.
My new ACS certificate doesn’t show the CPA1 analysers assessment code, but I took that at my recent assessment for domestic gas work. Why isn’t it on my certificate?
The ACS criteria for CCN1 (domestic core gas safety) was changed in April 2012 to include all the questions and practical tests for CPA1. Candidates taking either a reassessment of CCN1 or CCN1 initial will have covered the CPA1 criteria as part of that element. The CPA1 code is not then shown separately on the certificate, but Gas Safe Register will have been told that you have taken it as part of your core assessment. CPA1 will only be listed on a certificate where it is taken as a stand alone assessment and not as part of the CCN1 core.